Reference

Terms That Govern Your h2m Account

These terms set out the binding agreement between you and h2m when you open an account and access our platform where local law permits.

Applies to all account holdersIndia-accessible where law permitsUPI, Paytm, PhonePe coveredUpdated without prior noticeDisputes resolved per jurisdiction

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Who These Terms Apply To

h2m Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every person who creates an account on h2m and accesses our services from a region where doing so is permitted under local law. Eligibility is determined solely by whether your jurisdiction allows participation in online gaming platforms. You are responsible for verifying

1
that your use is lawful in your area before depositing funds via UPI, Paytm, or PhonePe. h2m reserves the right to suspend or terminate access if we determine that a transaction or account activity conflicts with applicable regional regulations. Continued use of any feature — including
2
the lobby, wallet, or live tables — constitutes your ongoing acceptance of these terms as they stand at the time of each session.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About These Terms

If any clause in these terms is unclear or you believe your account has been actioned incorrectly, our support team is available around the clock. Raise a dispute or request a terms clarification through any of the channels below and we will respond with a written explanation within 48 hours.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents can walk you through specific clauses, account decisions, or access queries in real time without delay.

Email Support

Send a detailed query to our support address. Include your account ID and the clause in question. We aim to respond with a written resolution within 48 hours of receiving your message.

Help Centre

Browse our structured help articles that explain each major section of these terms in plain language. Search by topic — account suspension, withdrawal holds, or eligibility — to find relevant answers quickly.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights at h2m

h2m collects only the data needed to operate your account, verify transactions, and meet legal obligations in your region.

Data Collection

We collect your name, contact details, and transaction history strictly to operate your account and process UPI, Paytm, or PhonePe…

Cookie Policy

Cookies on h2m track session state, lobby preferences, and language settings.

Account Security

All accounts are protected by password authentication and optional two-factor verification.

Data Retention

Transaction and account records are retained for the period required by applicable law in your jurisdiction.

Your Access Rights

You have the right to request a full export of your account data, ask us to correct any inaccuracy, or…

Terms Changes

We update these terms when regulations or platform features change.

Frequently Asked Questions on These Terms

Below are the questions we receive most often about the h2m terms and conditions. If your question is not answered here, contact our support team via live chat or email with your account ID and the relevant clause number.

Yes, these terms apply to any account holder who accesses h2m where local law permits. It is your responsibility to confirm that online gaming platforms are lawful in your specific state or territory before opening an account or depositing funds.

We reserve the right to update these terms at any time. When a material change is made, a notice will appear in your account dashboard. Continued use of the platform after the notice date constitutes acceptance of the revised terms as published.

A breach may result in temporary suspension, permanent closure, or forfeiture of pending withdrawals, depending on the nature of the violation. We will notify you of any action taken and provide a written reason through your registered contact details.

Send a data access request to our support email with your account ID and the subject line 'Data Request'. We will compile and deliver your account data within the timeframe required by applicable law in your region, typically within 30 days.

Yes, all deposit and withdrawal records — including those processed via UPI, Paytm, and PhonePe — are retained for the period required under applicable financial regulations. After that, records are anonymised unless a dispute or legal hold is active.

Raise a formal dispute through live chat or email. Provide your account ID, the specific clause you believe was misapplied, and any supporting details. Our team will investigate and respond with a written outcome within 48 hours of receipt.

Our terms govern your relationship with h2m specifically. Third-party processors such as PhonePe operate under their own separate terms and privacy policies. We recommend reading those separately, as h2m is not responsible for how those providers handle your data.

Terms That Govern Your h2m Account

Contact Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Your Rights at h2m

Data Collection

Cookie Policy

Account Security

Data Retention

Your Access Rights

Terms Changes

Frequently Asked Questions on These Terms

01 Do these terms apply to me if I access h2m from India?

02 Can h2m change these terms without notifying me?

03 What happens to my account if I breach the terms?

04 How can I request a copy of my personal data?

05 Are my UPI and Paytm transaction records stored, and for how long?

06 Who do I contact if I believe these terms have been applied incorrectly to my account?

07 Do these terms cover third-party payment processors like PhonePe?

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