Reference

How h2m Handles Your Personal Data

At h2m, we are clear about what data we collect from your account, why we hold it, and how long we keep it.

Data you controlTransparent retention periodsIndia account rightsDirect contact for requestsEncrypted data storage
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h2m How h2m Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge every request within 48 hours and aim to resolve it within 30 days of receipt.

Live Chat Support

Open the chat window in your account dashboard to speak with a support agent about any privacy concern. Agents are available around the clock and can escalate data queries to our privacy team directly.

Account Settings Portal

Log in and navigate to Account Settings to download a copy of your stored data, update your contact details, or submit a formal request to have your account information permanently removed from our systems.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply layered security measures across every stage of data processing, from the moment you register to every transaction you make.

Data Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security

Two-step verification is available for every account. We log all login attempts, flag unusual device changes, and notify you by…

Data Retention

Transaction records are held for the period required by applicable Indian financial regulations.

Who to Contact

Our Data Protection Officer can be reached at the privacy email address listed in your account's help section.

Requesting Changes

Submit a change or deletion request through Account Settings or by emailing the privacy team.

Common Questions About Your Privacy Rights

If you have a question about how your data is handled on h2m, the answers below cover the most common situations. For anything not addressed here, our privacy team is reachable through the contact paths listed above.

We collect your name, email address, phone number, date of birth for age verification, and payment identifiers such as your UPI handle or Paytm number. We also log device type, IP address and session activity for security purposes.

Yes. Log in, go to Account Settings, and use the data download option. Alternatively, email our privacy team with your account email and we will send a structured export of your stored personal data within 30 days.

Submit a deletion request through Account Settings or by emailing the privacy team. We will verify your identity first, then remove personal data from live systems within 60 days, subject to retention obligations under applicable Indian law.

We share data only with payment processors handling UPI, Paytm or PhonePe transactions, and with identity verification providers. All third parties are bound by data processing agreements that prohibit them from using your data for any other purpose.

Transaction records are kept for the period required by applicable Indian financial regulations. Once that retention period expires and your account is closed or you have requested deletion, those records are purged from our systems within 60 days.

You can update most details — including contact information and payment identifiers — directly from your Account Settings page. For name or identity document corrections, email the privacy team with supporting documentation and we will process the update within 10 business days.

Our Data Protection Officer oversees all privacy matters at h2m. Their contact address is listed in the Help section of your account. Include your account email and a clear description of your request so they can respond efficiently.

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